Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through this website.

 

1. Shipping Areas

We currently ship within the Baltic countries only:

  • Estonia
  • Latvia
  • Lithuania
  • Finland

All standard orders are shipped using Omniva parcel and courier services.

 

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, high-demand periods, or due to unforeseen circumstances.

Customers will receive shipment confirmation and tracking information once the order has been dispatched.


3. Delivery Times

Estimated delivery times within the Baltics are generally:

  • Estonia & Latvia: 1–3 business days
  • Lithuania: 3–5 business days
  • Finland: 5-8 business days

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • shipping carriers;
  • customs or regulatory inspections;
  • weather conditions;
  • parcel locker capacity issues;
  • incorrect delivery information provided by the customer.

 

4. Large or Heavy Orders

Certain large, heavy, or bulk orders may be subject to separate shipping pricing and handling conditions.

If additional shipping costs apply, we may contact the customer before dispatch.

 

5. Express or Alternative Courier Delivery

Customers who wish to arrange express shipping or delivery through an alternative courier service must contact us separately by email.

Please include your:

  • order number;
  • preferred delivery method;
  • delivery country and address.

Additional charges may apply depending on the courier and destination.

Contact: ask@mylopets.com


6. Shipping to Other EU Countries

At this time, standard checkout shipping is available only within the Baltic countries.

Customers located in other European Union countries may contact us directly by email to discuss possible delivery arrangements and shipping quotations.

Availability may vary depending on destination, product type, and applicable regulations.


7. Non-EU Shipping

Unfortunately, we do not currently ship to countries outside the European Union.


8. Customer Responsibility

Customers are responsible for ensuring that:

  • shipping information is accurate and complete;
  • parcels are collected promptly from parcel lockers or pickup points;
  • products are stored appropriately after delivery.

We are not responsible for spoilage, deterioration, or damage resulting from delayed parcel collection or improper storage after delivery.

 

9. Lost or Damaged Parcels

If your parcel arrives visibly damaged or appears lost in transit, please contact us as soon as possible at:

ask@mylopets.com

Please include:

  • your order number;
  • photographs of the package (if damaged);
  • a description of the issue.

We will work with the shipping provider to investigate the matter.